Refund & Cancellation Policy
Last updated: October 10, 2026
We strive to provide fast, reliable, and instant digital game top-ups. Please review our Refund and Cancellation Policy carefully.
1. Digital Product Delivery
Due to the digital and instant nature of in-game items, gems, and voucher codes:
- Once an order is completed and credited to your game account, it cannot be reversed or refunded.
2. Eligibility for Refunds
You are eligible for a full refund or re-delivery in the following circumstances:
- The top-up was not delivered within 24 hours due to server maintenance or technical failure.
- A duplicate charge occurred due to payment gateway delay.
- The product is permanently out of stock.
3. Processing Refunds
Approved refunds will be processed back to your original payment method (bKash, Nagad, Bank account) within 24 to 72 business hours.
If you encounter any delivery issue, please contact our 24/7 Live Support immediately with your Order ID.
1. Digital Product Delivery
Due to the digital and instant nature of in-game items, gems, and voucher codes:
- Once an order is completed and credited to your game account, it cannot be reversed or refunded.
2. Eligibility for Refunds
You are eligible for a full refund or re-delivery in the following circumstances:
- The top-up was not delivered within 24 hours due to server maintenance or technical failure.
- A duplicate charge occurred due to payment gateway delay.
- The product is permanently out of stock.
3. Processing Refunds
Approved refunds will be processed back to your original payment method (bKash, Nagad, Bank account) within 24 to 72 business hours.
If you encounter any delivery issue, please contact our 24/7 Live Support immediately with your Order ID.
